Subject: symantec endpoint protection 14.3 update definition fail Check your LiveUpdate policy configuration and connectivity to SEPM. If your client is on-prem SEP and managed by a SEPM, it may be configured to get definitions only from the SEPM. Check LiveUpdate logging: C:\ProgramData\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Lue\Logs
If using default LiveUpdate, your clients would connect to a LiveUpdate server on HTTP 80 or HTTPS 443. It depends on what product you are using - on-premises SEP client (managed or unmanaged) or cloud-managed SES - and also upon your LiveUpdate configuration. While it for an unmanaged client the same will work in a managed environment as well.Subject: RE: symantec endpoint protection 14.3 update definition fail slf file as part of a third-party deployment package. slf file is in either one of the following folders:įor the clients that run on Vista or a later version of Windows: C:\ProgramData\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Configįor the clients that run 12.1.x on a pre-Vista version of Windows: C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Config To verify that you applied the license correctly, check that no files appear in the inbox folder.Ĭheck that the. If the file is valid, it is automatically removed from the inbox after it is processed. If the license file is invalid or the license installation failed, a folder named Invalid is created and the invalid license is placed into the folder. On the clients that run 12.1.x on a pre-Vista version of Windows, the inbox is located by default at C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\CurrentVersion\inbox On the clients that use Vista or a later version of Windows, the inbox is located by default at C:\ProgramData\Symantec\Symantec Endpoint Protection\CurrentVersion\inbox\ By default, the folder in which the inbox appears is hidden, so use Folder Options to enable the showing of hidden files and folders. On the client computer, place the copied license file into the Symantec Endpoint Protection client inbox. Use the same file that you used to activate your license on Symantec Endpoint Protection Manager. Locate and create a copy of your current Symantec Licensing File (.slf). Unmanaged Mac clients and Linux clients do not submit reputation data. However, to enable the submission of reputation data from an unmanaged Windows client, you must install a paid license on the unmanaged client.
No unmanaged clients require the manual installation of a license file.
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